Information We Collect

We collect different types of information depending on how you interact with us. Some of it you give us directly when you sign up for our programs or get in touch. Other bits we pick up automatically when you use our website.

We don't collect sensitive information like health records or financial hardship details unless you specifically share them with us for program accommodation purposes. And we only collect what we actually need.

How We Use Your Information

Everything we collect serves a purpose. We're not gathering data for the sake of it. Here's what we actually do with your information:

• Deliver our financial communication training programs and related educational services
• Process your enrolment applications and manage your participation in our courses
• Handle payments, invoicing, and maintain accurate financial records
• Communicate with you about your program progress, schedule changes, and administrative matters
• Send relevant updates about new courses or program developments (you can opt out anytime)
• Improve our website functionality and create a better user experience
• Respond to your questions, complaints, or feedback
• Meet our legal obligations under Australian law and maintain proper business records
• Protect against fraud and maintain the security of our systems

Who We Share Information With

We don't sell your personal information to anyone. Period. But we do work with some trusted service providers who help us run our business. Here's who might see your data:

Service Providers

We use third-party companies for things like payment processing, email delivery, cloud storage, and website hosting. These providers only access the information they need to do their job, and they're contractually required to keep it secure.

Professional Advisors

Sometimes we need to share information with our lawyers, accountants, or business consultants. This happens when we need professional advice or during audits.

Legal Requirements

We'll disclose your information if Australian law requires us to, or if we receive a valid court order or subpoena. We might also share information to prevent fraud or protect someone's safety in urgent situations.

Business Transfers

If caloriventa merges with another company or sells part of the business, your information would transfer to the new owner. We'd let you know if this happens.

We don't share your data with overseas recipients unless absolutely necessary and with appropriate safeguards in place. When we do, we ensure they provide comparable privacy protection.

Your Rights and Choices

Under Australian privacy law, you have several rights when it comes to your personal information. Here's what you can do and how to do it:

1. Access Your Information

   You can request a copy of the personal information we hold about you. We'll provide it within 30 days, usually for free. If the request is complex or requires significant effort, we might charge a reasonable fee.

2. Correct Your Information

   Spotted something wrong in your records? Let us know and we'll fix it. We want your information to be accurate and up to date.

3. Delete Your Information

   You can ask us to delete your personal information in most cases. There are some exceptions—like when we need to keep records for legal reasons or to complete a service you've paid for.

4. Restrict Processing

   You can ask us to limit how we use your information while we resolve a dispute or verify accuracy. During this time, we'll store your data but won't actively process it.

5. Object to Processing

   You can object to us using your information for marketing purposes or in situations where we're relying on legitimate interests. We'll stop unless we have compelling legal grounds to continue.

6. Withdraw Consent

   If we're processing your data based on your consent, you can withdraw that consent anytime. This won't affect any processing that happened before you withdrew consent.

To exercise any of these rights, email us at help@caloriventa.com with your request. We'll need to verify your identity before making changes to your information.

How We Protect Your Information

Security isn't just a checkbox for us. We use industry-standard measures to keep your information safe from unauthorized access, loss, or misuse.

• All data transmission happens over encrypted connections (SSL/TLS)
• Payment information is processed through PCI-DSS compliant payment gateways—we never store full card details
• Our systems are protected by firewalls and regular security monitoring
• Access to personal information is restricted to staff who genuinely need it for their work
• We conduct regular security assessments and update our practices as needed
• Staff receive ongoing training about privacy obligations and data handling

But here's the thing: no system is completely bulletproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we become aware of a data breach that might seriously harm you, we'll notify you and the relevant authorities as required by law.

Data Retention

We keep your information for as long as we need it, then we get rid of it. How long that is depends on the type of information and why we collected it.

When we no longer need your information, we securely delete or destroy it. For electronic records, that means secure deletion that makes recovery impossible. For physical records, we use secure shredding services.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These are small files stored on your device that help the website function properly and remember your preferences.

What We Use Cookies For

• Essential functions like keeping you logged in and remembering your language preferences
• Analytics to understand how people use our site so we can make improvements
• Marketing pixels that help us measure the effectiveness of our advertising

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how our website works for you. First-time visitors see a cookie banner that explains your choices.

Children's Privacy

Our programs are designed for adults in professional settings. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us on your behalf. If we discover we've collected information from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The updated policy becomes effective as soon as we post it, unless we specify otherwise. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Making a Complaint

If you're not happy with how we've handled your personal information, we want to hear about it. Here's the process:

1. Contact Us First

   Email help@caloriventa.com with details of your concern. We'll acknowledge your complaint within 7 days and investigate the issue.

2. We'll Investigate

   We'll look into what happened and respond within 30 days. If we need more time, we'll let you know why and give you a timeframe.

3. External Review

   If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're independent and can investigate privacy complaints about Australian organizations.